Refund policy
Return Policy
Please note that, due to the nature of our products, we do not accept returns. All sales are final.
Right of Withdrawal
Under the statutory provisions, consumers have the right to withdraw from a purchase contract within 14 days without giving any reason. However, this does not apply to the following exceptions:
- Sealed products: Products sealed for health protection or hygiene reasons that have been unsealed after delivery.
- Custom-made products: Products made to customer specifications or clearly personalized.
- Digital content: Digital content not supplied on a physical medium, if performance of the contract has begun.
To exercise your right of withdrawal, you must inform us (shop name, address, email address, telephone number) of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or email). To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.